Privacy Policy

Please read this Privacy and Terms of Use agreement carefully before using this website. Your access to the site depends on accepting and complying with its terms. Continued use indicates full acceptance.

1. Scope

These terms apply to eusmiles.com and all associated microsites. All information presented is for visitor information only and does not constitute a commercial offer.

2. Medical Disclaimer

The site content is informational only and does not constitute medical advice. Information may not suit your individual situation. The clinic bears no responsibility for how visitors use information obtained from this site.

3. Data Controller

EU Smiles OÜ is the data controller responsible for your personal data. Personal information transmitted electronically during consultation processes is handled under applicable data protection legislation (GDPR / KVKK) and will not be disclosed beyond the purposes specified in this Policy.

4. Data We Collect

When you submit a consultation or contact form we collect: name, email address, phone number, treatment preferences, and marketing attribution data (UTM parameters, GCLID). Cookies and analytics tools may collect anonymised usage data as described in our Cookie Policy.

5. Legal Basis for Processing

Processing is based on your consent (form submission) and legitimate interest (responding to your enquiry and improving our services). You may withdraw consent at any time by contacting us at info@eusmiles.com.

6. Data Retention

Enquiry data is retained for 3 years from last contact unless earlier deletion is requested.

7. Your Rights

Under GDPR and applicable legislation, you have the right to:

• Access and obtain a copy of your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Port your data to another controller
• Object to processing or automated decision-making

Contact us at info@eusmiles.com to exercise any of these rights.

8. Third-Party Services

We use Google Analytics, Meta Ads, and Cloudflare. Data shared with these services is anonymised or hashed per GDPR requirements. The clinic has no control over third-party content on linked external websites and cannot be responsible for damages from accessing those sites.

9. Intellectual Property

All site content including text, graphics, logos, images, and software are owned by EU Smiles with all rights reserved. Personal, non-commercial copying is permitted. Other reproduction, distribution, or transmission requires prior written approval.

10. Security

The clinic maintains strict confidentiality of all personal information. Never include credit card numbers or passwords in emails to us. Email communication carries inherent security risks and we cannot guarantee the security of information transmitted by email.

11. Jurisdiction

Disputes arising from these terms are subject to the jurisdiction of Antalya courts and enforcement offices.