Terms & Conditions for the Supply of Services

1. Interpretation

In these Conditions the following definitions apply:

• Booking Fees / Online Deposit(s): Fees payable by customers for services per Clause 5 and Schedule 3.
• Business Day: Days when London banks operate (excluding weekends and UK public holidays).
• Contract: Agreement between EU Smiles OÜ and the customer for the supply of Services.
• Customer: The person purchasing services from the Facilitator.
• Dental Service Provider: Independent third-party clinic or dentist in Turkey or other jurisdiction providing treatment.
• Facilitator: EU Smiles OÜ (company no. 17389717), the entity coordinating dental tourism services.
• Force Majeure Event: Events beyond the reasonable control of either party.
• Services: Facilitation and coordination services including liaison and logistical support provided by the Facilitator.
• Treatment: Selected dental treatment or surgery carried out by the Dental Service Provider.
• Treatment Package: Planned treatments and associated logistics per the customer's quote.

References to statutes include amendments. "Including" language is illustrative. Headings are for convenience only.

2. Basis of Contract

2.1 Customer quotation requests constitute offers to purchase under these Conditions.

2.2 A Contract is formed upon customer acceptance (electronically or otherwise) after receiving these Conditions.

2.3 Marketing materials are illustrative and do not form part of the Contract.

2.4 These Conditions apply exclusively unless law requires otherwise.

3. Supply of Services

3.1 Services are supplied with reasonable care and skill.

3.2 Dates and timelines are estimates only; time is not of the essence.

3.3 Customers acknowledge the Facilitator does not provide treatment; all treatment comes from the independent Dental Service Provider under a separate contract.

3.4 The Facilitator reasonably coordinates communications and logistics between the customer and the provider.

3.5 Complaints follow Schedule 2 procedures.

3.6 Cooling-Off & Early Performance: Distance and off-premises consumer contracts include 14-day cancellation rights per Schedule 1. By paying the Booking Fee, customers expressly request immediate service commencement. Cancellations within 14 days after services begin require proportionate payment for supplied services. If services complete within 14 days, cancellation rights are lost.

3.7 Service Milestones: Services are performed in stages: triage/assessment, quotation preparation, provider coordination, appointment booking, transfer/accommodation arrangement, and case management. Completed milestones are deemed performed.

4. Customer Obligations

Customers must:

• Ensure all provided information is complete and accurate
• Cooperate with the Facilitator and promptly provide necessary information
• Pay all Booking Fees and required sums on time
• Comply with contract terms and reasonable instructions

Customer delays suspend services without Facilitator liability; customers reimburse reasonable resulting costs.

5. Charges and Payment

5.1 Booking Fees are calculated per Schedule 3 and/or customer quotations, payable in addition to reasonable third-party costs.

5.2 The Facilitator invoices upon treatment package confirmation.

5.3 Full Booking Fees must be paid in cleared funds by the invoice due date.

5.4 VAT applies as stated on invoices.

5.5 Late payment accrues interest daily at 4% above the Bank of England base rate from the due date until paid.

5.6 Cooling-Off Interaction: Before service commencement — full refund. After commencement within 14 days — Facilitator retains proportionate amounts; balance refunds within 14 days. Full performance within 14 days — cancellation rights are lost. After 14 days — Facilitator retains only amounts reflecting reasonable, demonstrable costs already incurred.

6. Changes, Rescheduling & Cancellations

6.1 Customer-requested reschedules with fewer than 7–14 days' notice may incur reasonable admin fees reflecting irrecoverable costs.

6.2 No-shows or same-day cancellations may be treated as service cancellations for that appointment.

6.3 Outside statutory cooling-off, Facilitators retain Booking Fees only to the extent of reasonable, demonstrable costs already incurred. Balances refund within 14 days.

7. Medical Suitability

7.1 Clinical decisions rest solely with the Dental Service Provider.

7.2 Clinical unsuitability triggers refunds of unperformed service sums, less reasonable administrative costs, within 14 days.

8. Facilitator Role (Important)

8.1 The Facilitator provides no medical treatment or advice.

8.2 The Dental Service Provider, as an independent third party, holds full responsibility for clinical outcomes, warranties, and professional standards.

8.3 The Facilitator acts neither as customer agent nor provider agent for clinical care.

9. Travel, Accommodation & Package Travel

9.1 Unless expressly stated in writing, the Facilitator does not act as a travel organiser under the Package Travel and Linked Travel Arrangements Regulations 2018.

9.2 Accommodation and transfer assistance constitutes introduction/coordination only; contracts exist directly with third-party providers.

9.3 Customers are responsible for obtaining suitable travel insurance.

10. Visuals, Previews & Testimonials

10.1 Digital Smile Design previews, photographs and testimonials are illustrative and do not guarantee identical outcomes.

10.2 Before/after images are representative examples unless specifically identified as that customer's case.

11. Intellectual Property

All intellectual property in the services and deliverables remains with the Facilitator. A non-exclusive, worldwide licence is granted for necessary use and enjoyment only.

12. Data Protection & Medical Images

12.1 Parties comply with applicable Data Protection Legislation per the Facilitator's Privacy Policy.

12.2 Customers grant explicit consent for use of medical images and health data for assessment, coordination, and sharing with the Dental Service Provider.

12.3 Customers may withdraw consent at any time, which may affect the ability to supply Services.

13. Warranty, Aftercare & Limitations

13.1 Clinical warranties come from the Dental Service Provider under its own terms.

13.2 The Facilitator provides administrative aftercare coordination but does not perform clinical treatment.

13.3 Post-treatment issues should be reported to the Facilitator first; the Facilitator will triage and coordinate with the provider.

14. Limitation of Liability

14.1 Nothing in these Conditions limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

14.2 The Facilitator is not liable for loss of profit, business, goodwill, or indirect/consequential loss.

14.3 The Facilitator is not liable for acts or omissions of the Dental Service Provider.

14.4 Total Facilitator liability is limited to 100% of total Booking Fees paid for the relevant Treatment Package.

15. Force Majeure

15.1 Neither party is in breach or liable for delays caused by Force Majeure Events including pandemics, government actions, travel bans, airline failures, extreme weather, strikes, or major IT outages.

15.2 If Force Majeure continues for 30 days, either party may terminate in writing; the Facilitator refunds unperformed service sums less reasonable incurred costs.

16. Complaints & ADR

16.1 Complaints follow the procedure in Schedule 2.

16.2 The Facilitator is not obliged to use Alternative Dispute Resolution but may consider approved EU providers on request.

17. Governing Law & Jurisdiction

17.1 This Contract is governed by the law of England and Wales.

17.2 The courts of England and Wales have exclusive jurisdiction over any disputes.